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For a BPO in Pune, India (international process) - What are the leave entitlements to be given in appointment letter. How may earned leaves, how many sick leaves, How many casual leaves.

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You should give such leaves as mandated by the Act governing the shops and commercial establishments of your state. Please refer Maharashtra Shops and Establishment Act 2017 for details.
From India, Kannur
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Your establishment falls under the Shops and Establishment Act. Therefore, you need to follow the rules of the Shops and Establishment of your state and prepare the policy according to the business requirements.
From India, Mumbai
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