Dear CiteHR team members,
Can anyone suggest me for the major areas/topics which should be covered in Trainings of Sales team members. Actually we have already planned few topics of trainigs such as Negotiations skills, product knowledge, understanding customer needs etc. etc. but I look forward to your suggestions for topics so that any area should not be left to cover in our trainings.
Waiting your precious suggestion on Sales training topics.
regards,
Ashima Goyal
From India, Delhi
1Can anyone suggest me for the major areas/topics which should be covered in Trainings of Sales team members. Actually we have already planned few topics of trainigs such as Negotiations skills, product knowledge, understanding customer needs etc. etc. but I look forward to your suggestions for topics so that any area should not be left to cover in our trainings.
Waiting your precious suggestion on Sales training topics.
regards,
Ashima Goyal
From India, Delhi
I would also like to add that we are into Sales of Commercial Vehicles (Trucks & Buses) so pls suggest accordingly. regards, Ashima Goyal
From India, Delhi
From India, Delhi
Dear Ashima,
Please take a look at Sales Training | Delighting The Customer <link updated to site home> ( Search On Cite | Search On Google ) That may give you more ideas.
And http://www.dalecarnegie.co.uk/events...FQQMtAodVQ9pcA has some booklets that you can download after registering.
Both found at Google
From United Kingdom
Please take a look at Sales Training | Delighting The Customer <link updated to site home> ( Search On Cite | Search On Google ) That may give you more ideas.
And http://www.dalecarnegie.co.uk/events...FQQMtAodVQ9pcA has some booklets that you can download after registering.
Both found at Google
From United Kingdom
As you mentioned earlier that your organization is into Sales of Commercial Vehicles (Trucks and Buses).So Sales People must acquire knowledge in the following areas
1. Automobile Industry Overview
2. Market for NEW and USED Vehicle
3. In depth Understanding of Dealership and Non Dealership Model
4. Quality Check Up Standards
5. Financing Options(Loan, Loan Calculation) –Zero Interest Loan
6. Types of Insurance
7. Warranty Types
8. Knowledge of Supply Chain Management
9. Documentation Process
10. Parts and Accessory Sales
11. Utility and Safety Aspects
12. Test Drive and Engine Inspection
13. Sales Tax
14. Cost per mile Calculation
15. Aspect Ratio
16. 50/100 coverage
17. Highway Safety guidelines
18. Retail Sales
19. Negotiation Techniques
20. Closing Techniques
21. Customer Service
22. After Sales Management
NOTE: I do not belong to Automobile Industry, neither have I done any training for Automobile Sales…..Sharing the knowledge based on my own understanding.
From India, Bangalore
1. Automobile Industry Overview
2. Market for NEW and USED Vehicle
3. In depth Understanding of Dealership and Non Dealership Model
4. Quality Check Up Standards
5. Financing Options(Loan, Loan Calculation) –Zero Interest Loan
6. Types of Insurance
7. Warranty Types
8. Knowledge of Supply Chain Management
9. Documentation Process
10. Parts and Accessory Sales
11. Utility and Safety Aspects
12. Test Drive and Engine Inspection
13. Sales Tax
14. Cost per mile Calculation
15. Aspect Ratio
16. 50/100 coverage
17. Highway Safety guidelines
18. Retail Sales
19. Negotiation Techniques
20. Closing Techniques
21. Customer Service
22. After Sales Management
NOTE: I do not belong to Automobile Industry, neither have I done any training for Automobile Sales…..Sharing the knowledge based on my own understanding.
From India, Bangalore
Hi Ashima,
Whatever the product or service being sold, the principles that one needs to apply in order to sell more remain the same.
I am pitching here. I conduct 2 programs on sales. I'd be happy to talk about them more if you write back to me privately.
Sathyaish
Sathyaish Chakravarthy's personal website
From India, Ghaziabad
Whatever the product or service being sold, the principles that one needs to apply in order to sell more remain the same.
I am pitching here. I conduct 2 programs on sales. I'd be happy to talk about them more if you write back to me privately.
Sathyaish
Sathyaish Chakravarthy's personal website
From India, Ghaziabad
Dear Ashima,
Sales Training can be divided into two areas:
Basic training for those who need to catch up with the process and nuances
Advance skills of intelligent patterning. These could be:
Strategic Selling, Responsible selling, Anchoring Customer Experience and reorganisation of strategies by the "voice of the customer". Essentially these are customised to the need of the learners vis-a-vis the market trends.
I hope these should give you some idea on the training topic needs for your sales force.
Cheers,
Gautam
From India, Calcutta
Sales Training can be divided into two areas:
Basic training for those who need to catch up with the process and nuances
Advance skills of intelligent patterning. These could be:
Strategic Selling, Responsible selling, Anchoring Customer Experience and reorganisation of strategies by the "voice of the customer". Essentially these are customised to the need of the learners vis-a-vis the market trends.
I hope these should give you some idea on the training topic needs for your sales force.
Cheers,
Gautam
From India, Calcutta
Hi Ashima
Apart from the Product knowledge and Industry Scenario You may require to train the team on the following depending on their current level of competence.
1. Basic or Advance Communication Skills Program
2. Negotiation Skills
3. Developing a Wining Sales Attitude.
Depending on your Sales Channel focus you could look at the following
4. Persuasive Selling
5. Key Account Management
6. Channel Management (Dealer, Distribution Sales management).
In case you need any Support on this we would be happy to assist
Best regards
From India, Delhi
Apart from the Product knowledge and Industry Scenario You may require to train the team on the following depending on their current level of competence.
1. Basic or Advance Communication Skills Program
2. Negotiation Skills
3. Developing a Wining Sales Attitude.
Depending on your Sales Channel focus you could look at the following
4. Persuasive Selling
5. Key Account Management
6. Channel Management (Dealer, Distribution Sales management).
In case you need any Support on this we would be happy to assist
Best regards
From India, Delhi
HERE ARE SOME USEFUL TOPICS.
REGARDS
LEO LINGHAM
1.Product Knowledge
2.Company Knowledge
3.Human Relations in Selling
4.Planning of Sales
5.Time Management
6.Prospecting New Clients
7.opening the Sales
8.customer Relations
9.Sales Presentation
10.Customer Servicing
11.Sales Negotiation
12-Persuasive Selling
13-Sales Communication
14-Psychology in Selling
15-sales Counselling
16-Probing Techniques
17-Consultative Selling
18-Handling of various Types of customers
19-Handling Objections
20-Building Goodwill
21-Organisation of your daily work
22-Listening Skills
23-Setting Goals
24-Telephone Techniques
25-Selling Benefits
26-Competitor's Knowledge
27-Pre call Planning
28-business development driven change
Business development potentially includes everything involved with the quality of the business or the organization. Business development planning first requires establishing the business development aims, and then formulating a business development strategy, which would comprise some or all of the following methods of development.
• sales development
• new product development
• new market development
• business organization, shape, structure and processes development (eg, outsourcing, e-business, etc)
• strategic partnerships and distribution routes development
29.RELATIONSHIP SELLING TECHNIQUES
30.CONSULTATIVE SELLING TECHNIQUES
31.HIGH IMPACT PRESENTATION
32.KEY ACCOUNTS PLANNING /DEVELOPMENT/MANAGEMENT.
=====================================
From India, Mumbai
REGARDS
LEO LINGHAM
1.Product Knowledge
2.Company Knowledge
3.Human Relations in Selling
4.Planning of Sales
5.Time Management
6.Prospecting New Clients
7.opening the Sales
8.customer Relations
9.Sales Presentation
10.Customer Servicing
11.Sales Negotiation
12-Persuasive Selling
13-Sales Communication
14-Psychology in Selling
15-sales Counselling
16-Probing Techniques
17-Consultative Selling
18-Handling of various Types of customers
19-Handling Objections
20-Building Goodwill
21-Organisation of your daily work
22-Listening Skills
23-Setting Goals
24-Telephone Techniques
25-Selling Benefits
26-Competitor's Knowledge
27-Pre call Planning
28-business development driven change
Business development potentially includes everything involved with the quality of the business or the organization. Business development planning first requires establishing the business development aims, and then formulating a business development strategy, which would comprise some or all of the following methods of development.
• sales development
• new product development
• new market development
• business organization, shape, structure and processes development (eg, outsourcing, e-business, etc)
• strategic partnerships and distribution routes development
29.RELATIONSHIP SELLING TECHNIQUES
30.CONSULTATIVE SELLING TECHNIQUES
31.HIGH IMPACT PRESENTATION
32.KEY ACCOUNTS PLANNING /DEVELOPMENT/MANAGEMENT.
=====================================
From India, Mumbai
Thank you so...... much Mr. Leo Lengham and Mr. Jaideep Kohli for providing so specific and detailed information on the areas of sales training. regards, Ashima Goyal
From India, Delhi
From India, Delhi
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