Dear All,
I am call center coordinator, I would like to know that beside answering to customers queries what other revenue generation plans/projects could we start in our call center which could be fun and subject to profit.
Thank you in advance
Best regards,
Abdul Hai
From Afghanistan, Kabul
I am call center coordinator, I would like to know that beside answering to customers queries what other revenue generation plans/projects could we start in our call center which could be fun and subject to profit.
Thank you in advance
Best regards,
Abdul Hai
From Afghanistan, Kabul
Hi Abdul,
Can you elaborate little bit on where is your Call center located and what services it provide. Basically any Idea generation from concept to market is a whole systematic procedure which one should follow if he or she wants to build successful concept to product / service. Otherwise there is lot of risk of concept failure , loss of money & time. I can help your company with successful concept to market process if Management team is interested. For time being you can think on following:
1) Start call center training Institute using existing set up.
2) Arrange customers talk with Celebrity or Doctor or Specialized consultants who can guide people or can have fun Que answering session.
3) Help people in buying like if somebody wants to buy TV then what are the special features of different brands, which is more power saving, which is good in providing service, where he can get more discount etc. This kind of information which will help him buy good brand at less price.
Make sure you properly study all those Ideas before launching them. There are n number of concepts you can build if you use proper thinking tools & make them successful if you follow concept to Market procedure. You can read more about New Thinking Framework on our website Forscher Consultancy & different thinking methods on my blog Being Innovator & Creative
Regards
Sarang
Forscher Consultancy
Email-1:
Email-2:being.innovator@gmail.com
Web: Forscher Consultancy
From India, Mumbai
3Can you elaborate little bit on where is your Call center located and what services it provide. Basically any Idea generation from concept to market is a whole systematic procedure which one should follow if he or she wants to build successful concept to product / service. Otherwise there is lot of risk of concept failure , loss of money & time. I can help your company with successful concept to market process if Management team is interested. For time being you can think on following:
1) Start call center training Institute using existing set up.
2) Arrange customers talk with Celebrity or Doctor or Specialized consultants who can guide people or can have fun Que answering session.
3) Help people in buying like if somebody wants to buy TV then what are the special features of different brands, which is more power saving, which is good in providing service, where he can get more discount etc. This kind of information which will help him buy good brand at less price.
Make sure you properly study all those Ideas before launching them. There are n number of concepts you can build if you use proper thinking tools & make them successful if you follow concept to Market procedure. You can read more about New Thinking Framework on our website Forscher Consultancy & different thinking methods on my blog Being Innovator & Creative
Regards
Sarang
Forscher Consultancy
Email-1:
Email-2:being.innovator@gmail.com
Web: Forscher Consultancy
From India, Mumbai
Hello Sarang,
Thank you so much for the suggestions, we currently operate in Afghanistan and we provide call back, help line, post paid/prepaid, computer classes, and tele doctor services. We surely are interested in expanding our services to customers. Could you please come up with few more great examples such as above.
Thank you
Abdul
From Afghanistan, Kabul
Thank you so much for the suggestions, we currently operate in Afghanistan and we provide call back, help line, post paid/prepaid, computer classes, and tele doctor services. We surely are interested in expanding our services to customers. Could you please come up with few more great examples such as above.
Thank you
Abdul
From Afghanistan, Kabul
Hi Abdul,
Good to know that your company is already running half of the services I mentioned in my earlier post. Well, in general What I can suggest you is study the Afghanistan's consumer, visit places observe people, observe culture, Market and find out what are the problem areas where you can solve problems by providing services with your existing or little bit modified infrastructure. I don't have any Idea about Afghanistan's Market. Well, in general what i can suggest you is:
1) Offering e-mail services. I guess Internet is still problem in Afganistan. People will cal you & provide you message & email Id & on behalf of them you can send emails to corresponding email addresses.
2) Also, you can print beautiful photos from Internet frame them & sell them as gift article as per customer demand. So if somebody calls you n tell you xyz persons b'day is there I wanna send good greeting so you print photo from internet paste his message n name on it & post it on his friends address.
3) "Smile Afganistan" service. In this service, play prerecorded jokes or good songs from server if people make a call to "Smile Afganistan" service. you can even play on demand songs.
4) Language interpretation services for NRI. Interpret e English or any other language messages to local languages or vice versa. So, if foreigner goes to local shop/ hotel/ other local places he will make a call to you & tells you what he wants then you interpret e in local language & tell back to shopkeeper.
I hope you will find above ideas helpful. well, as I told you please observe lot & locate problem areas it may help you further.
Regards
Sarang
Forscher Consultancy
Email-1:
Email-2:being.innovator@gmail.com
Web: Forscher Consultancy
From India, Mumbai
Good to know that your company is already running half of the services I mentioned in my earlier post. Well, in general What I can suggest you is study the Afghanistan's consumer, visit places observe people, observe culture, Market and find out what are the problem areas where you can solve problems by providing services with your existing or little bit modified infrastructure. I don't have any Idea about Afghanistan's Market. Well, in general what i can suggest you is:
1) Offering e-mail services. I guess Internet is still problem in Afganistan. People will cal you & provide you message & email Id & on behalf of them you can send emails to corresponding email addresses.
2) Also, you can print beautiful photos from Internet frame them & sell them as gift article as per customer demand. So if somebody calls you n tell you xyz persons b'day is there I wanna send good greeting so you print photo from internet paste his message n name on it & post it on his friends address.
3) "Smile Afganistan" service. In this service, play prerecorded jokes or good songs from server if people make a call to "Smile Afganistan" service. you can even play on demand songs.
4) Language interpretation services for NRI. Interpret e English or any other language messages to local languages or vice versa. So, if foreigner goes to local shop/ hotel/ other local places he will make a call to you & tells you what he wants then you interpret e in local language & tell back to shopkeeper.
I hope you will find above ideas helpful. well, as I told you please observe lot & locate problem areas it may help you further.
Regards
Sarang
Forscher Consultancy
Email-1:
Email-2:being.innovator@gmail.com
Web: Forscher Consultancy
From India, Mumbai
Hi Abdul,
I am glad to know that you liked the Ideas and looking forward to work on them for further revenue Generation. I wish you good luck for your Initiatives.
Anybody looking for building Concepts to New Products / Services please contact us by visiting our website:
Forscher Consultancy
we can even help companies with generating New Ideas for improving company's existing products or services with our unique thinking frameworks.
Regards
Sarang
Forscher Consultancy
Email-1:sarang@forscher.co.in
Email-2:being.innovator@gmail.com
Web: Forscher Consultancy
From India, Mumbai
I am glad to know that you liked the Ideas and looking forward to work on them for further revenue Generation. I wish you good luck for your Initiatives.
Anybody looking for building Concepts to New Products / Services please contact us by visiting our website:
Forscher Consultancy
we can even help companies with generating New Ideas for improving company's existing products or services with our unique thinking frameworks.
Regards
Sarang
Forscher Consultancy
Email-1:sarang@forscher.co.in
Email-2:being.innovator@gmail.com
Web: Forscher Consultancy
From India, Mumbai
Dear Abdul,
Thanks a lot for spreading word. Well, we started "Forscher Consultancy" in 2011 to enhance Innovation & Creativity in Companies across India. We do have plans to expand further in future but currently we are concentrating on Indian companies as many companies still following traditional Brainstorming and feedback Framework to generate Ideas which has many drawbacks and may lead to failure during concept to Product / Service Process or any improvement in existing process. I will surely let you know once we plan to open offices outside India. My best wishes with you and your company for future growth and success.
Regards
Sarang
Forscher Consultancy
Email-1:sarang@forscher.co.in
Email-2:being.innovator@gmail.com
Web: Forscher Consultancy
From India, Mumbai
Thanks a lot for spreading word. Well, we started "Forscher Consultancy" in 2011 to enhance Innovation & Creativity in Companies across India. We do have plans to expand further in future but currently we are concentrating on Indian companies as many companies still following traditional Brainstorming and feedback Framework to generate Ideas which has many drawbacks and may lead to failure during concept to Product / Service Process or any improvement in existing process. I will surely let you know once we plan to open offices outside India. My best wishes with you and your company for future growth and success.
Regards
Sarang
Forscher Consultancy
Email-1:sarang@forscher.co.in
Email-2:being.innovator@gmail.com
Web: Forscher Consultancy
From India, Mumbai
Also, refer below site for Creativity and Innovation, so far its the best site I have been reading from years. I hope it will be very helpful for you too.
<link no longer exists - removed>
Regards
Sarang
Forscher Consultancy
Email-1:sarang@forscher.co.in
Email-2:being.innovator@gmail.com
Web: Forscher Consultancy
From India, Mumbai
<link no longer exists - removed>
Regards
Sarang
Forscher Consultancy
Email-1:sarang@forscher.co.in
Email-2:being.innovator@gmail.com
Web: Forscher Consultancy
From India, Mumbai
Sarang,
I need to update my pre-interview test (written entry test) for the position of call center representatives, I was wondering if you could help in coming up with job related questions. I currently take English language proficiency test but since education level is not that high I need to have job related questions.
Thanks for the kind and usual support.
Regards,
Abdul
From Afghanistan, Kabul
I need to update my pre-interview test (written entry test) for the position of call center representatives, I was wondering if you could help in coming up with job related questions. I currently take English language proficiency test but since education level is not that high I need to have job related questions.
Thanks for the kind and usual support.
Regards,
Abdul
From Afghanistan, Kabul
Community Support and Knowledge-base on business, career and organisational prospects and issues - Register and Log In to CiteHR and post your query, download formats and be part of a fostered community of professionals.
NEW PAY PACKAGE (Call center).xls
Job Description - ITES Call Center BPO.doc