I do not agree with what you have mentioned. Instead what Mr. PS Dhingra has mentioned is 100% correct. In my entire working career so far I have never seen a single HR who has helped out employees instead they created more trouble, laid down policies which were not friendly, delayed promotions appraisals and worst of all no transperency at all and no proactive communication in any delay. On top of it HR people think that they are superior then others where as they tend to FORGET that HR is just a SUPPORT staff and not more then that.
Hey Asha - That was a very bold thought :)
Well Meenakshi - For me if the HR takes care of two aspects...the problem is almost resolved...1) Communication (to and fro - Management/Employee) and 2) Listening skills (giving time to listen to both Management and Employees).
I am not quite sure if you have been a victim of any one/both problems...lack of communication or lack of listening to your concerns by HR.
Regards,
Pradeep Talreja
From India, Vadodara
Well Meenakshi - For me if the HR takes care of two aspects...the problem is almost resolved...1) Communication (to and fro - Management/Employee) and 2) Listening skills (giving time to listen to both Management and Employees).
I am not quite sure if you have been a victim of any one/both problems...lack of communication or lack of listening to your concerns by HR.
Regards,
Pradeep Talreja
From India, Vadodara
Hey Asha - That was a very bold thought
Well Meenakshi - For me if the HR takes care of two aspects...the problem is almost resolved...1) Communication (to and fro - Management/Employee) and 2) Listening skills (giving time to listen to both Management and Employees).
I am not quite sure if you have been a victim of any one/both problems...lack of communication or lack of listening to your concerns.
Regards,
Pradeep Talreja
From India, Vadodara
Well Meenakshi - For me if the HR takes care of two aspects...the problem is almost resolved...1) Communication (to and fro - Management/Employee) and 2) Listening skills (giving time to listen to both Management and Employees).
I am not quite sure if you have been a victim of any one/both problems...lack of communication or lack of listening to your concerns.
Regards,
Pradeep Talreja
From India, Vadodara
See - its as simple as this - people dont want to agree with reality. So they have problems. Well - the more you are worried about what others perceive about you, the less you even look at what you have to perform.
Just now (exactly 5 minutes back) Ieived a call from one of our Quarrying units...which we had to close due to lack of operations. The Head of Operations was informed by me that he would receive his final settlement as soon as possible.. now, I informed the accounts department and followed up with them for two days. The Manager - Accounst got irritated with me and said "I will do what I am supposed to do". I left it...and the call I received today had only filthy language. The Head Operations used all possible bad words and said "You HR cheat the Management and take money into your pocket".
When I followed up with my Accounts division the person said "Ayyyooo.... I forgot to make the payment".
So you see - the accounts person got angry with me last week for following up with him, The operations head thought I did not want to pay him...
Lucky that my boss understood the situation. But still, I am not a person who wants my boss to just understand and think that things will be like this only... I know I will be taking a challenege, and henceforth need to follow-up with the Accounts dept irrespective of they getting irritated with me. So this puts me in the picture of the arrogant HR :-)
Being in HR - never ever bother about such issues. Its exists everywhere. Either behind you or in front of you. After all - you need to deliver what is expected of you. In the process you will comes across such issues. Value people - not emotional dramas!
From India, Madras
54Just now (exactly 5 minutes back) Ieived a call from one of our Quarrying units...which we had to close due to lack of operations. The Head of Operations was informed by me that he would receive his final settlement as soon as possible.. now, I informed the accounts department and followed up with them for two days. The Manager - Accounst got irritated with me and said "I will do what I am supposed to do". I left it...and the call I received today had only filthy language. The Head Operations used all possible bad words and said "You HR cheat the Management and take money into your pocket".
When I followed up with my Accounts division the person said "Ayyyooo.... I forgot to make the payment".
So you see - the accounts person got angry with me last week for following up with him, The operations head thought I did not want to pay him...
Lucky that my boss understood the situation. But still, I am not a person who wants my boss to just understand and think that things will be like this only... I know I will be taking a challenege, and henceforth need to follow-up with the Accounts dept irrespective of they getting irritated with me. So this puts me in the picture of the arrogant HR :-)
Being in HR - never ever bother about such issues. Its exists everywhere. Either behind you or in front of you. After all - you need to deliver what is expected of you. In the process you will comes across such issues. Value people - not emotional dramas!
From India, Madras
Hi
Ash
The moment i saw ur question I laughed, Becoz even I am going through the same. HR is concerned with making policies and implementation. Generally It is the normal tendency of the employees that they favour those policies which are comfortable n good to them.
As a HR we make the policies keeping in view the company, employees etc. the best thing can do, we have convince the employees and few blacksheeps always exist in every department, so they always wait for the occassion to pinpoint HR.
Its common, we should not take all those, do what is right n go ahead that is my policy.
All the best
From India, Hyderabad
Ash
The moment i saw ur question I laughed, Becoz even I am going through the same. HR is concerned with making policies and implementation. Generally It is the normal tendency of the employees that they favour those policies which are comfortable n good to them.
As a HR we make the policies keeping in view the company, employees etc. the best thing can do, we have convince the employees and few blacksheeps always exist in every department, so they always wait for the occassion to pinpoint HR.
Its common, we should not take all those, do what is right n go ahead that is my policy.
All the best
From India, Hyderabad
My Dear Friend - I respect your views. Maybe you have had a bad experience:
"In my entire working career so far I have never seen a single HR who has helped out employees instead they created more trouble, laid down policies "
May I ask what were the so worse policies - the timing? The leave policy? The travel policy? The internet usage policy?
Please understand that just like how you have a compliant against the single function - HR, the HR will have another million complaints about employees working for them. Policies are laid so that people work in a systemized manner and works efficienlty, and dont take advantage of what is offered to them. If its stopping you from working, you will have to discuss that and ask them for an alternate solution.
Please understand, though the policies are documented by the HR - the ultimate person who finalizes things or even alters decisions - is the one and only "Employer" - the Boss!
delayed promotions appraisals and worst of all no transperency at all and no proactive communication in any delay
I don;t know why your appraisal was delayed - did you ever ask them? Anyhow, I know why the promotions are delayed in my organization - its because the employee is no where close to what is expected out of him. And I also have wierd cases like witghin one week of joining the employee comes and says "See - in one week I created a change, so please ask boss to give me a hike!" I sincerely ask....... and hear the harsh tone of reply, and pass the message across diplomatically. :-) But employee tend to think that the HR is holding their promotion.... we cant help, I dont blame them either.
HR people think that they are superior then others where as they tend to FORGET that HR is just a SUPPORT staff and not more then that
Whether they are superior to you or not - should ot be your problem. If you have an issue - sort it out. And for your kind information - a Supporting function does not mean that you can walk over them... And no HR tends to forget that,.Probably thats your issue. I dont know what kind of people you have come across, but if this is the under estimating attitude you have with anyone (regardless of an HR!), dont expect people to be good to you buddy. And please dont tend to forget, that he is also another employee like you who has his own limitations specified by the management.
From India, Madras
Hi all
I think the problem is that many times the employees are not able to approach the HR people regarding there problems and issues.
Thats why they get such a notion.
As per my perception HR people should try to reach to each and every person in the oraganisation so that they become easliy approachable. Thus gradually this notion of people if at all it is will disappear.
:)
Regards
Heena Kaushik
From India, Mumbai
I think the problem is that many times the employees are not able to approach the HR people regarding there problems and issues.
Thats why they get such a notion.
As per my perception HR people should try to reach to each and every person in the oraganisation so that they become easliy approachable. Thus gradually this notion of people if at all it is will disappear.
:)
Regards
Heena Kaushik
From India, Mumbai
I think too much of IMPORTANCE is being given to HR. I think HR department is just like any other service department. We all experience bad and good days and come across good and bad people so why keep wondering whether HR is a thankless or thankful job or HR is for the management or for the employees etc.
Stop thinking so much, JUST DO YOUR BEST & GOD WILL DO THE REST!!
Also, most HR people like all other employees have to follow policies laid down by the management or the previous HR head which goes on for years. The company does not belong to the HR dept, it is the management who takes the final call (with regards to termination, salary-cuts, etc) and makes HR look bad. HR is equally helpless but takes all the blame on behalf of the management because its their Job. Finally we all are doing our jobs rite?
From India, Mumbai
Stop thinking so much, JUST DO YOUR BEST & GOD WILL DO THE REST!!
Also, most HR people like all other employees have to follow policies laid down by the management or the previous HR head which goes on for years. The company does not belong to the HR dept, it is the management who takes the final call (with regards to termination, salary-cuts, etc) and makes HR look bad. HR is equally helpless but takes all the blame on behalf of the management because its their Job. Finally we all are doing our jobs rite?
From India, Mumbai
Dear HR colleagues,
I would agree with Heena Kaushik. We are "Human Resource", are we not?
We need to add the "human" factor to the policies and rules of the organisation. We as professionals should take it as a challenge and be able to pacify any rude or arrogant employees. We should be humble and humane and maybe use our sense of humour more often, rather than an official who would blindly follow the rule book.
The employees do realise that we too are employees after all and would cooperate with us. Probably they see us as a hope for solving their problems and get annoyed when we show helplessness or are rude ourselves!
To me, the HR is a "service" department for the employees. The employees are our internal customers and we should treat them as such.
From India, Mumbai
I would agree with Heena Kaushik. We are "Human Resource", are we not?
We need to add the "human" factor to the policies and rules of the organisation. We as professionals should take it as a challenge and be able to pacify any rude or arrogant employees. We should be humble and humane and maybe use our sense of humour more often, rather than an official who would blindly follow the rule book.
The employees do realise that we too are employees after all and would cooperate with us. Probably they see us as a hope for solving their problems and get annoyed when we show helplessness or are rude ourselves!
To me, the HR is a "service" department for the employees. The employees are our internal customers and we should treat them as such.
From India, Mumbai
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