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Hi Seniors,
I am working on a project which is not live yet. I have some data like size of the team, no of tasks and average time spent on each tasks. This is a simple calculation but what I dont have is the work for which I dont know how to calculate man hours like sitting on the system and monitoring throughout the shift.
there are 3 shifts per day in a 24x7 environment.
Can anybody share the best practice to calculate the man hours here.
My main motto is to increase the size of team which I believe is less at this moment.

From India, Noida
Dear Friend,
Three shifts a day clearly means an employee is subjected to work for eight hours a day in any of the shifts alloted which is 40 hours a week in a five day environment and 48 hours in case of six days work environment. My concern, what's the purpose of calculating man hours; is it for paying them salary or is it for productivity purpose.

From India, Delhi
Dear Rathi,
I second Unmesh. The calculations alone might help you create new positions, list the following down:
Downtime for the task , if the member is not present
Time taken for the talent to be trained, both classroom and on-the-job, before being billable
Bottle-necks and dependencies to each role
Existing budget vis-a-vis to billable ratio

From India, Mumbai
Yes, New positions needs to be created since I see the volume of work but not sure how to quantify or showcase it to the higher management. If we have any such formula to calculate, please share.
From India, Noida
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