Office Etiquette - Some Suggestions
(Cellular) Mobile Phones
Use your vibrating alarm feature.
Taking a call in a restaurant is okay, but not if it is going to become involved. Excuse yourself and go where you won't disturb others.
Watch your speaking volume. Folks tend to speak louder than is necessary on wireless phones.
When in a meeting or even in a public place, it is best to have your voice mail set to receive your calls -- unless you are looking for an important call (Then you'd use your vibrating alarm).
Never take a call at a public gathering such as a theater or a church.
Get a "hands-free" kit for making and taking calls while driving. Stop the car to make calls if possible.
Office Etiquette Dos and Don'ts
Do… Say good morning Say thank you Say please Be helpful Be friendly Be polite Seek help for anger problems Dress professionally Ask permission to enter a co-workers' space or cubicle Show appreciation Control your emotions Have a sense of humor Be courteous and show respect toward others Take responsibility for your mistakes Be helpful; ask if help is needed Don't… Talk harshly Condescend Backstab Gossip Be rude to customers Bad mouth the company Bring your personal life to work Take long breaks or lunches Say it's not your job Interrupt others Have an office romance Use drugs or alcohol at work Wear provocative clothing Be a chronic complainer
Taking Incoming Calls
Smile. It really shows through.
Stand when you want to give your voice more energy.
Always answer with the name of your company or business. If it's someone's office, you may use their name --Good morning. Mr. Smith's office. This is Mr. Jones.
How may I direct your call? Never just say "Hello?"
Try to answer before the third ring.
Do not "fight back" with a rude or obnoxious caller. Your mission is to resolve any conflict peacefully.
Speak distinctly. Rushing your speech, will make it harder for the listener to make out what your are saying.
Transfer callers only if you are sure the person you are transferring them to can help them.
Never transfer a caller without telling them you are transferring them. It is best to ask if you may transfer them. And always tell them to whom they are being transferred.
If you must put the caller on hold, come back "at least" once a minute, preferrably every 30 seconds, to let the caller know what's happening. Offer to call them back so that they dont' have to wait.
From United States
1(Cellular) Mobile Phones
Use your vibrating alarm feature.
Taking a call in a restaurant is okay, but not if it is going to become involved. Excuse yourself and go where you won't disturb others.
Watch your speaking volume. Folks tend to speak louder than is necessary on wireless phones.
When in a meeting or even in a public place, it is best to have your voice mail set to receive your calls -- unless you are looking for an important call (Then you'd use your vibrating alarm).
Never take a call at a public gathering such as a theater or a church.
Get a "hands-free" kit for making and taking calls while driving. Stop the car to make calls if possible.
Office Etiquette Dos and Don'ts
Do… Say good morning Say thank you Say please Be helpful Be friendly Be polite Seek help for anger problems Dress professionally Ask permission to enter a co-workers' space or cubicle Show appreciation Control your emotions Have a sense of humor Be courteous and show respect toward others Take responsibility for your mistakes Be helpful; ask if help is needed Don't… Talk harshly Condescend Backstab Gossip Be rude to customers Bad mouth the company Bring your personal life to work Take long breaks or lunches Say it's not your job Interrupt others Have an office romance Use drugs or alcohol at work Wear provocative clothing Be a chronic complainer
Taking Incoming Calls
Smile. It really shows through.
Stand when you want to give your voice more energy.
Always answer with the name of your company or business. If it's someone's office, you may use their name --Good morning. Mr. Smith's office. This is Mr. Jones.
How may I direct your call? Never just say "Hello?"
Try to answer before the third ring.
Do not "fight back" with a rude or obnoxious caller. Your mission is to resolve any conflict peacefully.
Speak distinctly. Rushing your speech, will make it harder for the listener to make out what your are saying.
Transfer callers only if you are sure the person you are transferring them to can help them.
Never transfer a caller without telling them you are transferring them. It is best to ask if you may transfer them. And always tell them to whom they are being transferred.
If you must put the caller on hold, come back "at least" once a minute, preferrably every 30 seconds, to let the caller know what's happening. Offer to call them back so that they dont' have to wait.
From United States
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