Hi, Ours is an upcoming international call center having sales processes. Kindly advise as to what basic HR policies and procedures should be implemented.
From India, Mumbai
From India, Mumbai
Hi shweta,
Nice to know that you are a HR in a budding International Call Center. As the work there would be monotonous, make sure that they get motivated by any means ie., Money, Appreciation, Applause, making him/her the center of attraction on that particular day. Organize some group meetings or knowledge sharing discussions so that the one who performs good can explain the tips to others.
HR polocies are different: These people should get the Incentives for the performance. Food Allowance, Transport allowance if they are coming on their own etc.
If you can let me know your question in detail, i can help you out with the solution.
I am working as an Operations Manager for an MNC. You can reach me at
Regards
satish
From India, Hyderabad
Nice to know that you are a HR in a budding International Call Center. As the work there would be monotonous, make sure that they get motivated by any means ie., Money, Appreciation, Applause, making him/her the center of attraction on that particular day. Organize some group meetings or knowledge sharing discussions so that the one who performs good can explain the tips to others.
HR polocies are different: These people should get the Incentives for the performance. Food Allowance, Transport allowance if they are coming on their own etc.
If you can let me know your question in detail, i can help you out with the solution.
I am working as an Operations Manager for an MNC. You can reach me at
Regards
satish
From India, Hyderabad
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HR policies & procedures May 2007.pdf
HR Procedures and Policies-Index. docx