there are two things which are associated with this, 1 risk management ( which is the current scenario) 2.risk prevention ( which can prevent such incidents in future)
getting money back is a definite challenge, as it needs to be proved that the customer has paid and has a receipt for such payments, with out such a scenario, it will be difficult to prove. the description stated has 2 sides either customer has not paid, or paid and not remitted to the company. assuming one of them is a mistake.
since this has happened once, it can happen any day as the system cannot track such lapses. the effort has to be in implementing the right systems, this has to be the focus of any money related challenges.

From India, Bangalore
As simple as filing case from both the end (Yourself & Customers) on the employees. File the fraud / Cheat cases on the ex-employees. They can go nowhere. Disclose them to the society through daily newspapers. You can also disclose those to your Micro financing co. network so that they can be caught immediately. Last but not least - File a complaint stating the employee stole the pool of data and the collections. They should surrender / get punished.
From India, Madras
EMPLOYEE TRACK & INFORMATION RECORD FORUM .
Make your workplace safer and more productive!

We empower businesses to make smart hiring decisions by eliminating bad elements such as fake certificates, bogus employment letters and criminal records on workplace. We make your workplace safer, more productive and help you save on ever-growing replacement costs.
Who Can Use ETIRF

Whether you are a one person proprietorship adding your first employee, a small business expanding rapidly across functional areas, a medium business growing across different product lines and geographies, or a large enterprise spreading across continents, we have all your background screening and verification needs covered.
Benifits

Performance rating has much importance because it helps people do their jobs better, identifies training and education needs, assigns people to work they can excel in, and maintains fairness in salaries, benefits, promotion, hiring, and firing
Avoid Following Situations

such candidates who "vanish" on the day of joining after committing, accepting, negotiating for days the offer made to them ultimately impacting the business as a whole
such candidates who are just "exploring opportunities" & never serious about job changes.
such candidates who feels they can get away easily by showing shameless & unprofessional attitude, behaviour.

It's a request all such HR professionals to share details of such candidates so fellow industry members can keep a track of such candidates & save time, efforts, business losses etc. for all.
How it works

etirf collects and maintains records of an employee’s directly from organizations where they have been working. Based on grades provided by Employer & Detailed analysis of grades, new employer can select best appropriate candidate.

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From India, Mumbai
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