Hi All,
I use the following video clip during my one-day training workshop on '' WOW'' ( Whats needed, On time, With Value- training workshop on Excellent Customer Service ), This video is from an English movie - Five easy Pieces. Its a classic case study on disconnect between what the customer needs Vs what we offer !
I play this video ( it evokes lots of laughter as well hence a great energizer !) and follow it up with a quiz asking trainees to answer- (1) what did they understand from waitress's expressions (2) what went wrong ? (3) How could they as this waitress could diffuse the problem...
Alternatively, I ask them to role play with one of them playing Jack Nicholsan's character and another one being waitress...
You can also download the script of the scene and provide them a copy beforehand so that they donot miss the dialogue !
Hope you like it....and give feedback too !
Regards.
From India, Pune
3I use the following video clip during my one-day training workshop on '' WOW'' ( Whats needed, On time, With Value- training workshop on Excellent Customer Service ), This video is from an English movie - Five easy Pieces. Its a classic case study on disconnect between what the customer needs Vs what we offer !
I play this video ( it evokes lots of laughter as well hence a great energizer !) and follow it up with a quiz asking trainees to answer- (1) what did they understand from waitress's expressions (2) what went wrong ? (3) How could they as this waitress could diffuse the problem...
Alternatively, I ask them to role play with one of them playing Jack Nicholsan's character and another one being waitress...
You can also download the script of the scene and provide them a copy beforehand so that they donot miss the dialogue !
Hope you like it....and give feedback too !
Regards.
From India, Pune
Hi Himanshu
Just downloaded your ppt - perused through it and found it quite articulate. Thank you very much for sharing it. I too have been working on a presentation on customer orientation . Will upload it as soon as I am through.
Warm regards
Ashit Pathak
From India, Delhi
Just downloaded your ppt - perused through it and found it quite articulate. Thank you very much for sharing it. I too have been working on a presentation on customer orientation . Will upload it as soon as I am through.
Warm regards
Ashit Pathak
From India, Delhi
Hello Himanshu
Thanks for a lucid presentation. I am a service provider to few marketing organizations where I am involved in Marketing & HR related services. I would like to use your module and focus on the "Internal customers". May I make a few additions to your presentation ? I shall of course share the modified presentation with you.
Thanks
Ashit Pathak
From India, Delhi
Thanks for a lucid presentation. I am a service provider to few marketing organizations where I am involved in Marketing & HR related services. I would like to use your module and focus on the "Internal customers". May I make a few additions to your presentation ? I shall of course share the modified presentation with you.
Thanks
Ashit Pathak
From India, Delhi
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Training for Customer Service & Team Building.ppt