I became a member only two days ago and already I have found a wealth of relevant info and powerpoints. Thank you for sharing such good materials. The cust svc powerpoint is excellent and what I needed for a different sect of employees at our office.
From United States, Greensboro
From United States, Greensboro
10
Dear Himanshu
An interesting presentation on Custmer Service - I am confident that is a lot of hard work and time you put in there.
Himanshu, I am working on one myself and may like to use a few pointers from your wok with your permission.
On the otherhand, have you delivered sessions already with this .ppt aid and if yes, what was the duration and who did you have an industry targetted at.
Himanshu, how about some activities to go with this presentation?
I am hunting over the internet for some interesting activities to support the lessons from powerpoint.
I invie you to write to me and allow me to know you personally.
With warm regards,
Uday
From India, Delhi
An interesting presentation on Custmer Service - I am confident that is a lot of hard work and time you put in there.
Himanshu, I am working on one myself and may like to use a few pointers from your wok with your permission.
On the otherhand, have you delivered sessions already with this .ppt aid and if yes, what was the duration and who did you have an industry targetted at.
Himanshu, how about some activities to go with this presentation?
I am hunting over the internet for some interesting activities to support the lessons from powerpoint.
I invie you to write to me and allow me to know you personally.
With warm regards,
Uday
From India, Delhi
Hi Himanshu,
The presentation is really comprehensive. This presentation would seem more practical if backed up by numbers. For e.g. - What we did for our participants of marketing dept when we made a similar presentation was we presented to them a data out of their own findings as well as a small survey we initiated with few customers. This provided them a larger focus to the generic topic of Customer Service. I hope this feedback is useful for making further incorporations. Thanks for sharing..:)
From India, Bangalore
The presentation is really comprehensive. This presentation would seem more practical if backed up by numbers. For e.g. - What we did for our participants of marketing dept when we made a similar presentation was we presented to them a data out of their own findings as well as a small survey we initiated with few customers. This provided them a larger focus to the generic topic of Customer Service. I hope this feedback is useful for making further incorporations. Thanks for sharing..:)
From India, Bangalore
Thank you - i run training programmes and this will add several different valued points -
From United Kingdom, London
From United Kingdom, London
This is very thorough with some excellent content. I liked the "Don't" section and all the section on statistics; only 4% of customers complain etc. It brought customer care to life.
If I was in the audience I reckon that I would benefit from more visuals, pictures and diagrams...would an audience be able to read the points on the slides and listen to the presenter at the same time. Something would be missed. The "thinking positive" slide would benefit from a good motivational picture. For example, I think that the "3 P" slide might benefit from a slow build on each of the P elements...giving you, the presenter, the chance the to explore each in detail.
Good one.
Andrew
From United Kingdom, Bristol
If I was in the audience I reckon that I would benefit from more visuals, pictures and diagrams...would an audience be able to read the points on the slides and listen to the presenter at the same time. Something would be missed. The "thinking positive" slide would benefit from a good motivational picture. For example, I think that the "3 P" slide might benefit from a slow build on each of the P elements...giving you, the presenter, the chance the to explore each in detail.
Good one.
Andrew
From United Kingdom, Bristol
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Training for Customer Service & Team Building.ppt