:blink:
PEOPLE WONDER WHY THE CALL CENTRE GUYS R PAID SO MUCH......
FOR JUST BEING ON THE PHONE. TAKE A LOOK : ( and you would find out the
same ..
!!!! )
1 ) Tech Support : "I need you to right-click on the Open Desktop."
Customer : "Ok."
Tech Support : "Did you get a pop-up menu?"
Customer : "No."
Tech Support : "Ok. Right click again. Do you see a pop-up
menu?"
Customer : "No."
Tech Support : "Ok, sir. Can you tell me what you have done up
until
this point?"
Customer : "Sure, you told me to write 'click' and I wrote
'click'."
----------------------------------------
2) Customer : "I received the software update you sent, but I am still
getting
the same error message."
Tech Support : "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
--------------------------------------------------
3) Customer : "I'm having trouble installing Microsoft Word."
Tech Support : "Tell me what you've done."
Customer : "I typed 'A: SETUP'."
Tech Support : "Ma'am, remove the disk and tell me what it
says."
Customer : "It says '[PC manufacturer] Restore and Recovery
disk'."
Tech Support : "Insert the MS Word setup disk."
Customer : "What?"
Tech Support: "Did you buy MS word?"
Customer: "No..."
--------------------------------------------------
4) Customer : "Do I need a computer to use your software?"
Tech Support : ?!%#$ (welll pretend to smile)
--------------------------------------------------
5) Tech Support : "Ok, in the bottom left hand side of the screen,
canyou see
the 'OK' button displayed?"
Customer : "Wow. How can you see my screen from there?"
Tech support : ##### ***
--------------------------------------------------
6) Tech Support : "What type of computer do you have?"
Customer : "A white one."
Tech support : ******_____####
--------------------------------------------------
7) Tech Support : "What operating system are you running?"
Customer : "Pentium."
Tech support : ////-----+++
--------------------------------------------------
8) Customer : "My computer's telling me I performed an illegal
abortion."
Tech support : ??????
--------------------------------------------------
9) Customer : "I have Microsoft Exploder."
Tech Support : ?!%#$
--------------------------------------------------
10) Customer : "How do I print my voicemail?"
Tech support : ??????
--------------------------------------------------
11) Customer : "You've got to fix my computer. I urgently need to
print
document, but the computer won't boot properly."
Tech Support : "What does it say?"
Customer : "Something about an error and non-system disk."
Tech Support : "Look at your machine. Is there a floppy
inside?"
Customer : "No, but there's a sticker saying there's an Intel
inside."
Tech support : @@@@@
--------------------------------------------------
12) Tech Support: "Just call us back if there's a problem. We're open
24
hours."
Customer: "Is that Eastern time?"
--------------------------------------------------
13) Tech Support : "What does the screen say now?"
Customer : "It says, 'Hit ENTER when ready'."
Tech Support : "Well?"
Customer : "How do I know when it's ready?"
Tech support : *** ---- ++++
--------------------------------------------------
From India, Mumbai
11PEOPLE WONDER WHY THE CALL CENTRE GUYS R PAID SO MUCH......
FOR JUST BEING ON THE PHONE. TAKE A LOOK : ( and you would find out the
same ..
!!!! )
1 ) Tech Support : "I need you to right-click on the Open Desktop."
Customer : "Ok."
Tech Support : "Did you get a pop-up menu?"
Customer : "No."
Tech Support : "Ok. Right click again. Do you see a pop-up
menu?"
Customer : "No."
Tech Support : "Ok, sir. Can you tell me what you have done up
until
this point?"
Customer : "Sure, you told me to write 'click' and I wrote
'click'."
----------------------------------------
2) Customer : "I received the software update you sent, but I am still
getting
the same error message."
Tech Support : "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
--------------------------------------------------
3) Customer : "I'm having trouble installing Microsoft Word."
Tech Support : "Tell me what you've done."
Customer : "I typed 'A: SETUP'."
Tech Support : "Ma'am, remove the disk and tell me what it
says."
Customer : "It says '[PC manufacturer] Restore and Recovery
disk'."
Tech Support : "Insert the MS Word setup disk."
Customer : "What?"
Tech Support: "Did you buy MS word?"
Customer: "No..."
--------------------------------------------------
4) Customer : "Do I need a computer to use your software?"
Tech Support : ?!%#$ (welll pretend to smile)
--------------------------------------------------
5) Tech Support : "Ok, in the bottom left hand side of the screen,
canyou see
the 'OK' button displayed?"
Customer : "Wow. How can you see my screen from there?"
Tech support : ##### ***
--------------------------------------------------
6) Tech Support : "What type of computer do you have?"
Customer : "A white one."
Tech support : ******_____####
--------------------------------------------------
7) Tech Support : "What operating system are you running?"
Customer : "Pentium."
Tech support : ////-----+++
--------------------------------------------------
8) Customer : "My computer's telling me I performed an illegal
abortion."
Tech support : ??????
--------------------------------------------------
9) Customer : "I have Microsoft Exploder."
Tech Support : ?!%#$
--------------------------------------------------
10) Customer : "How do I print my voicemail?"
Tech support : ??????
--------------------------------------------------
11) Customer : "You've got to fix my computer. I urgently need to
document, but the computer won't boot properly."
Tech Support : "What does it say?"
Customer : "Something about an error and non-system disk."
Tech Support : "Look at your machine. Is there a floppy
inside?"
Customer : "No, but there's a sticker saying there's an Intel
inside."
Tech support : @@@@@
--------------------------------------------------
12) Tech Support: "Just call us back if there's a problem. We're open
24
hours."
Customer: "Is that Eastern time?"
--------------------------------------------------
13) Tech Support : "What does the screen say now?"
Customer : "It says, 'Hit ENTER when ready'."
Tech Support : "Well?"
Customer : "How do I know when it's ready?"
Tech support : *** ---- ++++
--------------------------------------------------
From India, Mumbai
Community Support and Knowledge-base on business, career and organisational prospects and issues - Register and Log In to CiteHR and post your query, download formats and be part of a fostered community of professionals.
Customer care materials.ppt
Managing tomorow's people.pdf