Hello All
I am a free-lance trainer who handles a lot of softskills training for some major corporate groups. Through this mail, I am trying to reach out to training managers who utilise services of people like me.
The trainer is an stakeholder in your organization. You may treat him as an external or internal customer, but he sure is your customer. Push him hard but also show him the appropriate courtesies. Give him a clear idea of what you expect from the program. Do not insist too much on making the program 'entertaining'. If that is the main idea, show your guys a hilarious film instead. A good trainer would select the appropriate training strategies. After the program, give him a summarized feedback.
Above all, clear his bill immediately. When a progam is a pre-approved one, I see no reason why the cheque can not be issued within the week. In such cases, just imagine - how would you like your salary to be paid to you 2 months late! My experience has been that the larger and better known the organisation, the more the delay. Aptech Softskills Ltd had me running miles and miles before I managed to get my money from them. Finally I had to call up the CEO of the group, APTECH, and only then they relented. This was almost 2 months after I did the program. On the other hand, I had a much smaller organisation, Illusions Online, handing me a check on the fifth day!
Get the trainer on your side. Actually, he is your internal customer.
And fellow trainers, particularly the budding ones, do not despair. :) Maybe I am the only one facing such a situation. I hope I am.
Best regards
From India, Mumbai
13I am a free-lance trainer who handles a lot of softskills training for some major corporate groups. Through this mail, I am trying to reach out to training managers who utilise services of people like me.
The trainer is an stakeholder in your organization. You may treat him as an external or internal customer, but he sure is your customer. Push him hard but also show him the appropriate courtesies. Give him a clear idea of what you expect from the program. Do not insist too much on making the program 'entertaining'. If that is the main idea, show your guys a hilarious film instead. A good trainer would select the appropriate training strategies. After the program, give him a summarized feedback.
Above all, clear his bill immediately. When a progam is a pre-approved one, I see no reason why the cheque can not be issued within the week. In such cases, just imagine - how would you like your salary to be paid to you 2 months late! My experience has been that the larger and better known the organisation, the more the delay. Aptech Softskills Ltd had me running miles and miles before I managed to get my money from them. Finally I had to call up the CEO of the group, APTECH, and only then they relented. This was almost 2 months after I did the program. On the other hand, I had a much smaller organisation, Illusions Online, handing me a check on the fifth day!
Get the trainer on your side. Actually, he is your internal customer.
And fellow trainers, particularly the budding ones, do not despair. :) Maybe I am the only one facing such a situation. I hope I am.
Best regards
From India, Mumbai
Hi!
Let me share something that should be an SOP not only for TRAINERS but for all professionals doing consulting and project-based jobs.
1. ALWAYS start a job or a project with a signed Contract and a 40-50% Project Fee Down Payment (DP) commitment/ agreement.
2. NEVER start the job/ project without getting the DP. A signed contract without the DP is a questionable project relationship that always end in a quarrel or legal suit between consultant and client.
3. Implement progressive billing. If client fails to pay successive billings, STOP the project. Resume it only when the client pays unpaid progress bills.
If you agree to work without signed contract and DP, and the client does not pay you, or makes it hard for you to collect, then it is your fault, especially if you have already read this advice from me.
Best wishes.
Ed Llarena, Jr.
Managing Partner
Emilla consulting
From Philippines, Parañaque
Let me share something that should be an SOP not only for TRAINERS but for all professionals doing consulting and project-based jobs.
1. ALWAYS start a job or a project with a signed Contract and a 40-50% Project Fee Down Payment (DP) commitment/ agreement.
2. NEVER start the job/ project without getting the DP. A signed contract without the DP is a questionable project relationship that always end in a quarrel or legal suit between consultant and client.
3. Implement progressive billing. If client fails to pay successive billings, STOP the project. Resume it only when the client pays unpaid progress bills.
If you agree to work without signed contract and DP, and the client does not pay you, or makes it hard for you to collect, then it is your fault, especially if you have already read this advice from me.
Best wishes.
Ed Llarena, Jr.
Managing Partner
Emilla consulting
From Philippines, Parañaque
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