Hi All,
Please find attached article on Quality Service written by me, with the help of few points from a trainer's CD on the same topic. Try to implement especially if you are a service provider.
Thanks & Regards,

From India, Pune
Attached Files (Download Requires Membership)
File Type: doc Write up Quality Service.doc (30.5 KB, 281 views)

Thanks for the post. The last quotation of yours is by John Maxwell, found at: ‘People don’t care how much you know, until they know how much you care.’
From United Kingdom
Dear RSJDW,
Thanks for the post.
I feel it applies to all sectors.
Manufacturing too.
I always say "Unless our products or services add value and understand implied needs of the customers what ever the business we are in would not be sustaining"
Thanks again.
Sudhir

From India, Nasik
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