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Hi Friends
I am a new member of Cite HR. I have an interview in few days please tell me what could be the best example or you can share your experience on Internal Customer Service where you have taken an initiative to solve a complex query from your colleague. It can be related to any department of HR like Recruitment & Selection, Performance Management, Training & Development etc.
Thanks in advance for sharing your experience
Regards,
Rajiv

From Australia, Queanbeyan
Dear Rajiv,
Have you any work experience or are you a fresher? If you are a fresher, they will not ask you such a question. If you have some experience, then kindly tell us what your response to such a question would be.

From United Kingdom
thanks for your response...
i have four years of experience working in India in HR generic profile
now i have migrated to Australia, here in my last interview interviewer asked me this question but in feedback i got to know that they expect some complex situation. form your experience i can prepare my answer to such question. kindly share your experience if you have faced any query where you took initiative and provide a solution to the employee as an HR
thanks
Rajiv

From Australia, Queanbeyan
Dear Rajiv,
Thank you for clarifying your situation. I wish you had done it in the first place. I am not an HR expert. My sincere suggestion for you is to give your answer to such a question from your experience and then ask how it can be improved.
To get some idea of of HR function read and digest information available at http://kenmooreassociates.com <link fixed> found more links at Google

From United Kingdom
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