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Dear Amit,
Thanks for sharing. I hope you do not mind my comments. It is more about Resolving Customer Complaints rather than one on "Problem Solving". Here is a link to a more comprehensive one on World Class Customer Service.
<link outdated-removed> ( Search On Cite | Search On Google )
Found at Google
Have a nice day.
Simhan
From United Kingdom
Thanks for sharing. I hope you do not mind my comments. It is more about Resolving Customer Complaints rather than one on "Problem Solving". Here is a link to a more comprehensive one on World Class Customer Service.
<link outdated-removed> ( Search On Cite | Search On Google )
Found at Google
Have a nice day.
Simhan
From United Kingdom
Problem solving is improved if you can see it from the view points of I, You, We & Us. This helps to generate ideas to identify and see areas of agreement & disagreement. Another thing to remember is that there has to be an "Owner" of a problem, usually the one who is accountable. otherwise if the solving is left to "Non-owners" it could become a purely hypothetical discussion. You need to have a NEED for resolution, hence the "Owner".
From India, Calcutta
From India, Calcutta
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Problem-solving -powerpoint1658 _168.ppt