When I took over Admn a decade ago, I mailed the following to everyone in my office. A remarkable change, ofcourse a positive change, amongst all - from top down... Thought of sharing this. Might of some use to someone...
ETIQUETTE OF OFFICE BEHAVIOUR :: The Basics
Shall we be the model of etiquette .......
* Punctuality - make it a habit.
* To be available in one's seat - mostly.
* To avoid absentism. Plan your holidays and take approval.
* To inform the immediate superior & reception about the whereabouts, while
going on field work, with an indicated time of return. It would be prudent
to leave the contact number, if any where you can be reached, in case of need.
* To pick up the phone within 5 rings. The best recommended - within 3 rings.
(You must have experienced the irritation when your calls are not picked up
in time. So ... why to delegate the irritation to others).
* To pick up the phone in case of a colleague is not available to attend the call.
The caller would appreciate your not being a mute witness.
* To adhere to a specific lunch time - half an hour maximum - preferably
1.15 to 1.45 pm and not afternoon... onwards.....
* To keep the work space tidy. (avoid presenting a "garbage on table" and
"among the garbage" atmosphere).
* To keep the documents safely in the shelves before leaving the office.
( No anonymous littering on table)
* To flush the toilet after use. ( Believe... there is no pride in suffocating
others)
* To avoid high decibel arguments. (The best way to win a person is to win
by Politeness)
* To put off lights / fans / Acs in one's room, while leaving the office.
If we master the basics, we get graduated automatically
From India, Mumbai
2ETIQUETTE OF OFFICE BEHAVIOUR :: The Basics
Shall we be the model of etiquette .......
* Punctuality - make it a habit.
* To be available in one's seat - mostly.
* To avoid absentism. Plan your holidays and take approval.
* To inform the immediate superior & reception about the whereabouts, while
going on field work, with an indicated time of return. It would be prudent
to leave the contact number, if any where you can be reached, in case of need.
* To pick up the phone within 5 rings. The best recommended - within 3 rings.
(You must have experienced the irritation when your calls are not picked up
in time. So ... why to delegate the irritation to others).
* To pick up the phone in case of a colleague is not available to attend the call.
The caller would appreciate your not being a mute witness.
* To adhere to a specific lunch time - half an hour maximum - preferably
1.15 to 1.45 pm and not afternoon... onwards.....
* To keep the work space tidy. (avoid presenting a "garbage on table" and
"among the garbage" atmosphere).
* To keep the documents safely in the shelves before leaving the office.
( No anonymous littering on table)
* To flush the toilet after use. ( Believe... there is no pride in suffocating
others)
* To avoid high decibel arguments. (The best way to win a person is to win
by Politeness)
* To put off lights / fans / Acs in one's room, while leaving the office.
If we master the basics, we get graduated automatically
From India, Mumbai
Hi,
Really a good one to remind everyone.
These are some basic etiquettes which are expected from everyone, yet very effective. But irony with me is that from last 15days i am actually trying hard to implement these in my company, although results are coming but I am not very impressed. Tell me how can I make everybody follow these? Any suggestions?
R Sandhu
From India, Delhi
Really a good one to remind everyone.
These are some basic etiquettes which are expected from everyone, yet very effective. But irony with me is that from last 15days i am actually trying hard to implement these in my company, although results are coming but I am not very impressed. Tell me how can I make everybody follow these? Any suggestions?
R Sandhu
From India, Delhi
Tks Sandhu. It takes time. Keep the msg floating now and then. Talk to consistent 'hard to crack' employees. keep reminding. Thats what I did. All the best. Rgds. Venkat
From India, Mumbai
From India, Mumbai
A butcher watching over his shop is really surprised when he sees a dog
coming inside the shop. He shoos him away. But later, the dog is back
again. So, he goes over to the dog and notices it has a note in its
mouth. He takes the note and it reads, "Can I have 12 sausages and a
leg of lamb, please". The dog has money in its mouth, as well. The
butcher looks inside and, lo and behold, there is a ten-dollar note
there. So he takes the money and puts the sausages and lamb in a bag,
placing it in the dog's mouth.
The butcher is so impressed, and since it's about closing time, he
decides to shut the shop and follow the dog. So off he goes. The dog is
walking down the street, when it comes to a
level crossing; the dog puts down the bag, jumps up and presses the
button. Then it waits patiently, bag in mouth, for the lights to turn.
They do, and it walks across the road, with he butcher following him all
the way. The dog then comes to a bus stop, and starts looking at the
timetable. The butcher is in awe as the dog stops a bus by pulling its
left leg up and gets in it.
The butcher follows the dog into the bus. Then the dog shows a ticket
which is tied to its belt to the bus conductor. The butcher is nearly
fainting at this sight, so are the other passengers in the bus. The dog
then sits near the driver's seat looking outside waiting for the bus
stop to come. As soon as the stop is in sight, the dog stands and wags
its tail to inform the conductor. Then, without waiting for the bus to
stop completely, it jumps out of the bus and runs to a house very close
to the stop. It opens the big Iron Gate and rushes inside towards the
door.
As it approaches the wooden door, the dog suddenly changes its mind and
heads towards the garden. It goes to the window, and beats its head
against it several times, walks back, jumps off, and waits at the door.
The butcher watches as a big guy opens the door, and starts abusing the
dog, kicking him and punching him, and swearing at him.
The butcher surprised with this, runs! Up, and stops the guy. "What in
heaven's name are you doing? The dog is a genius. He could be on TV, for
the life of me!” to which the guy responds: "You call this clever? This
is the second time this week that this stupid dog's forgotten his key."
Moral of the story:
You may continue to exceed onlooker's expectations but shall always fall
short of the boss' expectations. It's dog's life after all.........
Boss's expectations!!
Regards,
Shiela Shetty :lol:
From Qatar, Doha
coming inside the shop. He shoos him away. But later, the dog is back
again. So, he goes over to the dog and notices it has a note in its
mouth. He takes the note and it reads, "Can I have 12 sausages and a
leg of lamb, please". The dog has money in its mouth, as well. The
butcher looks inside and, lo and behold, there is a ten-dollar note
there. So he takes the money and puts the sausages and lamb in a bag,
placing it in the dog's mouth.
The butcher is so impressed, and since it's about closing time, he
decides to shut the shop and follow the dog. So off he goes. The dog is
walking down the street, when it comes to a
level crossing; the dog puts down the bag, jumps up and presses the
button. Then it waits patiently, bag in mouth, for the lights to turn.
They do, and it walks across the road, with he butcher following him all
the way. The dog then comes to a bus stop, and starts looking at the
timetable. The butcher is in awe as the dog stops a bus by pulling its
left leg up and gets in it.
The butcher follows the dog into the bus. Then the dog shows a ticket
which is tied to its belt to the bus conductor. The butcher is nearly
fainting at this sight, so are the other passengers in the bus. The dog
then sits near the driver's seat looking outside waiting for the bus
stop to come. As soon as the stop is in sight, the dog stands and wags
its tail to inform the conductor. Then, without waiting for the bus to
stop completely, it jumps out of the bus and runs to a house very close
to the stop. It opens the big Iron Gate and rushes inside towards the
door.
As it approaches the wooden door, the dog suddenly changes its mind and
heads towards the garden. It goes to the window, and beats its head
against it several times, walks back, jumps off, and waits at the door.
The butcher watches as a big guy opens the door, and starts abusing the
dog, kicking him and punching him, and swearing at him.
The butcher surprised with this, runs! Up, and stops the guy. "What in
heaven's name are you doing? The dog is a genius. He could be on TV, for
the life of me!” to which the guy responds: "You call this clever? This
is the second time this week that this stupid dog's forgotten his key."
Moral of the story:
You may continue to exceed onlooker's expectations but shall always fall
short of the boss' expectations. It's dog's life after all.........
Boss's expectations!!
Regards,
Shiela Shetty :lol:
From Qatar, Doha
Veena, I really value your appreciation. I could see from your words, how impessed you are with my posting. I agree with you that a genuine feedback is a great motivator. Please be what you are.... I have lot many to share.
Hv a great day. With rgds. Venkat
From India, Mumbai
Hv a great day. With rgds. Venkat
From India, Mumbai
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Organisational Behaviour.ppt